Freshsales

• Freshsales for Web
• Java Library

Java Library

The Freshsales Java library helps you track the in-app activity of customers using your web application.

Getting Started

To install the library you must,

1. Download the latest version of Java library zip here
2. Unzip the Library and add analytics-1.0.0.jar in the classpath of the your project.
3. com.freshsales.analytics.* package contains all the core classes needed to push analytics data. Import this package in your java classes
4. Instantiate the core analytics class Freshworks CRMAnalytics with the snippet below
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     Freshworks CRMAnalytics freshsales = new Freshworks CRMAnalytics("FRESHSALES_URL", "FRESHSALES_APP_TOKEN");
                               

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Replace the "FRESHSALES_URL"and "FRESHSALES_APP_TOKEN" with your portal url and app token. You can find it under Admin Settings > Integrations > Freshsales for Web > Java

Creat Leads

You can use the identify method to create leads, track signups. You can find more details about this method's payload in identify spec

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  freshsales.identify(userId, properties);
                    

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  JSONObject sample_user_properties = new JSONObject();
  sample_user_properties.put("First name", "John");
  sample_user_properties.put("Last name", "Doe");
  sample_user_properties.put("Email", "john.doe@example.com");
  JSONObject company = new JSONObject();
  company.put("Name", "Example.com");
  company.put("Website", "www.example.com");
  sample_user_properties.put("company", company);

  freshsales.identify("123456", sample_user_properties);
                    

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  JSONObject sample_user_properties = new JSONObject();
  sample_user_properties.put("First name", user.first_name);
  sample_user_properties.put("Last name", user.last_name);
  sample_user_properties.put("Email", user.email);
  JSONObject company = new JSONObject();
  company.put("Name", user.company.name);
  company.put("Website", user.company.website);
  sample_user_properties.put("company", company);

  freshsales.identify(user.id, sample_user_properties);
                    

Track Pageviews

You can use trackPageView method to track the pages that your users are viewing. You can find more details about this method in trackPageView spec

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  freshsales.trackPageView(userId, url) 
                    

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  freshsales.trackPageView("123456", "https://www.myfreshworks.com/crm/sales/libraries/java");                     
                    

Track Events

You can use trackEvent method to track all the in-app activities of your users like - adding users, enabling/disabling integrations, password resets, number of logins etc as events in Freshsales.

1. Pick the specific call to action buttons that you’d like to be notified about.
2. Call the trackEvent method on click of the button. You can find more details about this method's payload in trackEvent spec

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  freshsales.trackEvent(userId, eventName, eventProperties) 
                    

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  JSONObject sampleEventProperties = new JSONObject();
  sampleEventProperties.put("user email", "user@abc.com");

  freshsales.trackEvent("123456", 'Inviting Users', sampleEventProperties);                      
                      

Update Leads/Contacts

You can use the identify method to update the existing leads based on their activity in your application. Know more about How identify call work

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  JSONObject sampleUserProperties = new JSONObject();
  sampleUserProperties.put("Payment id", 129863);
  sampleUserProperties.put("Plan name", "2 agents");
  sampleUserProperties.put("Amount", 2500);
  sampleUserProperties.put("Alternate contact number","98765432");

  freshsales.identify("123456", sampleUserProperties);