Interface Methods

A Freshworks app loads in an iframe inside the product, so your app will not have control over the Product/Parent window's interface.

An Interface method can be used to,

The interface method can be classified into two major categories,

What we'll build today?

In this tutorial instead of building an app towards a goal, we are going to build an app that explores a list of commonly used interface methods and their available features in a app.


Clone the boilerplate app

To get started with tutorial, let's clone the boilerplate app from the following repository,

git clone

Or if you feel adventurous, you can create a new Freshdesk app and continue with the tutorial.

A showNotify interface method can be used to display any vital information to the end user.

To display a notification, copy the following snippet and paste it in app/scripts/app.js

 * Function to display Notification
function showNotification() {
		.trigger("showNotify", {
			type: "success",
			message: "A notification for the Tutorial",
			/* The "message" should be plain text */
		.then(function (data) {"Notification displayed");;
		.catch(function (error) {
			console.error("Unable to show Notification");

The above function uses the interface method exposed by the client object, to trigger a UI element, in this case a notification message.

Now that we have the showNotification(){..} function in place, let's invoke the showNotification(){..} from index.html by pasting the following snippet inside body of the index.html file

<fw-button onclick="showNotification()">Display a Notification</fw-button>

This snippet in the index.html will invoke the showNotification(){..} we defined in the earlier.

Let us test if our code can show the notification on to the browser window

Show Notify

From the above GIF we can confirm that we can display the notification on the browser window.

We can define the type of notification that we want to display like success, warning, or error, which are differentiated by green, yellow, or red color respectively(reference screenshots below)

Show Notify Info

Show Notify Warning

Show Notify Danger

A showConfirm Interface method can be used in the scenarios in which a confirmation dialog has to be shown to the enduser and requires confirmation whether to proceed or not with the intended action.

To show a confirmation dialog, copy the following code and paste it in app/scripts/app.js

 * Function to display a confirmation dialog
function showConfirmation() {
		.trigger("showConfirm", {
			title: "Sample Confirm",
			message: "Are you sure you want to close this ticket?",
			saveLabel: "save",
			cancelLabel: "ignore",
		.then(function (data) {
			if (data.message === "save") {
				alert("You clicked Save");
			if (data.message === "ignore") {
				alert("You clicked ignore");
		.catch(function (error) {
			console.error("Unable to show confirmation dialog");

The showConfirmation(){...} function uses the interface method to show a confirmation dialog to get the user input whether to save or cancel and then based on the given input it displays an alert.

<fw-button onclick="showConfirmation()"> Display a Confirmation dialog </fw-button

Show Confirmation dialog

From the above GIF we can see that confirmation dialogue is working as intended.

A Modal can be invoked using the showModal Interface Method, a modal is usually used when the current app location doesn't have enough real estate to display the intended information.

Unlike notification and confirmation dialog we need an html template file to show as a modal, so let's create an html file called modal.html inside the app folder.

once the file is created copy the following code into the newly created html file

<!DOCTYPE html>
<html lang="en">
		<meta charset="UTF-8" />
		<meta http-equiv="X-UA-Compatible" content="IE=edge" />
		<meta name="viewport" content="width=device-width, initial-scale=1.0" />
		<h3>This is a modal opened using interface method</h3>

Now that we have a template for the modal ready, let us copy the showModal(){..} function in app/scripts/app.js to open a modal.

 * Function to show a modal
function showModal() {
		.trigger("showModal", {
			title: "Sample Modal",
			template: "modal.html",
		.then(function (data) {"modal displayed");;
		.catch(function (error) {
			console.error("Unable to display modal");

Let's invoke the showModal(){..} function in the index.html file and test it out

<fw-button onclick="showModal()">Display a Modal</fw-button>

Show Modal

Now that we've covered how to display interface elements on the window, let us explore how to show or hide a user interface elements in the screen.

In this section of the tutorial we will learn how to hide the reply button from the ticket details page, and then show the same by following the drill again, copy the function to app/scripts/app.js, invoke it in index.html and test it out.


* Function to hide the reply button in Ticket details page
function hideReply() {
 client.interface.trigger("hide", { id: "reply" })
   .then(function (data) {'Reply button hidden');;
   }).catch(function (error) {
     console.error('Unable to hide the reply');

* Function to show the reply button in Ticket details page
function showReply() {
 client.interface.trigger("show", { id: "reply" })
   .then(function (data) {'Reply button shown');;
   }).catch(function (error) {
     console.error('Unable to show the reply');

The hideReply(){..} function uses the interface method to hide the reply button and the showReply(){...} function to show the reply button.


     <fw-button onclick="hideReply()">Hide Reply button</fw-button>
     <fw-button onclick="showReply()">Show Reply button</fw-button>


Show and Hide Reply button

From the above GIF, we can confirm that we can hide the reply button and then show the same using the Interface method.

In this section of the tutorial we will learn how to set values to editable fields in the ticket details page, in this case a reply editor.

Copy the following code snippets to the app/scripts/app.js and index.html


* Function to Open the reply editor and insert custom text
function openAndEdit() {
 client.interface.trigger("click", { id: "reply", text: "A sample text inserted from the app" })
   .then(function (data) {'editor opened and text updated ');;
   }).catch(function (error) {
     console.error('editor opened and text updated ');


     <fw-button onclick="openAndEdit()">Open add and text</fw-button>

In the above code snippet, the openAndEdit(){...} function simulates the reply click to open the reply editor and inserts the text A sample text inserted from the app in the editor. Let's test it out.

Edit Value

The above GIF confirms that our code works as intended and inserts the text successfully into the text editor.

What we've learned?

In this Tutorial we learned,

✅ How to display notification
✅ How to display confirmation dialogs
✅ How to display a modal
✅ How to show and hide a button in ticket_details page
✅ How to insert a text in the reply text editor.

What's next?

After familiarizing yourself with the commonly used Interface methods, you can visit the documentation to explore new Interface methods and build cool new projects with the learning.