To get a better perspective of what kind of problems apps solve for businesses that face them daily, let’s look at a few enlightening use cases. After you’ve seen a few of them, we will pick a Freshdesk account and build an app following a tutorial.
- Freshdesk displays tickets in a list. Some teams, especially team leaders, prefer to work with the Kanban style. You can explore how the Kanban Board app can help with this.
- Customer-facing teams often need to converse with customers in their native tongue. Yes, an app helps agents translate text within the product before sending it the customer’s way.
- Most customers use some tool outside of the Freshworks family - sometimes this is an in-house tool - and wish that the information in those tools is in sync with the Freshworks product(s) they use. You can check out our most popular integration here, or if you have a favorite tool to integrate, you can build one!