The FDK enables you to define and use parameters whose values app users can set when they install an app. These parameters are termed installation parameters or iparams. User will input them in configurations pages built with iparams.html or iparams.json

A UI library to build apps those fit Freshworks Design System. This repository contains code that demonstrates the capabilities of crayons. This code has to be followed up with a tutorial.

You can use data methods to retrieve information about different objects on a page.

A key value based data store your app

You can use the events methods to enable apps to react to events that occur in the user interface of a page. The events includes button clicks or changes and updates to field values.

You can use the interface methods to enable an app to trigger certain actions on the Freshdesk user interface.

A single app can be present in multiple locations on the same page and may open up one or more modals. These can be thought of as separate instances of the app and can be resized, closed, and communicate with each other.

The Pomodoro technique is a productivity hack. It splits the work time into small segments where each segment is made up of 25 minutes of work and 5 minutes break. By taking small breaks in between 25 short work sessions you can boost your productivity significantly and reduce the risk of being exhausted and unproductive

You should use the Request method to avoid exposing sensitive information, such as API keys or user credentials, when you make HTTP requests to third-party domains as agents will be able to inspect these values in a browser and access them.

Cron, Webhook, Invoking backend methods, everything serverless!

This app analyses the ticket sentiment of the requestor and rates it. It can tell you if the tone of the message is happy, sad, or indifferent.

Merges Tickets created by the same requester within a configurable time window. Also adds useful notes on the tickets mentioning the ticket to/from which the merge was done. Requires the Freshdesk API key to make the necessary API calls to add notes, close tickets, etc

This app improves customer support experience enabling an agent to collaborate easily by creating helpdesk tickets and connecting Trello boards to the Freshdesk help desk platform, improving issue resolution. The agent can now create new Trello cards directly from your Support tickets, from scratch!

Support Reps will need to check in a different system to get a coupon code for a customer. Most of the inconvenience is logging into a different tool, generating a coupon code, and copy-pasting in the email, and then sending it, with this we don't do that anymore