Before we dive in, let’s take a minute to ensure we are on the same page concerning what this module assumes regarding you, our new developer, and the experience you already possess.

  • You have a broad idea of how teams use CRM, ITSM, HRMS, and Customer Support software or, even better, have used one yourself. Examples of such software include JIRA, Salesforce, Intercom, Service Now, Zendesk, or our very own Freshdesk, Freshservice, and Freshsales Suite
  • You have a working knowledge of web development concepts and regularly apply them using HTML, CSS, and Javascript while consuming SDKs and APIs.
  • You have built a full-stack web application and therefore are aware of the components involved.
  • You have been active in software development lifecycles and know what it takes to build an application locally and make it live in production.