Freshworks Paid Apps Program
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- How can I get started?+
Freshworks Developer ecosystem offers developers access to wide range of resources and utilities to build applications on the Freshworks Marketplace using the Freshworks Developer Platform.
- To get started ensure you go through the necessary Pre-requisites and get a thorough understanding.
- Sign up for a free trial account with a Freshworks product of your choice. Please note, paid apps are currently available to Freshdesk, Freshservice, and Freshsales.
- Create a Developer Account.
- Learn how to build an app using the Introductory guide to Freshworks App Development and ensure you have all the required tools.
- Refer to this sample apps guide and the Foundation tutorials to learn more about developing apps the Freshworks way.
- How do I become a Freshworks Developer Partner?+
You can submit an app for the Freshworks marketplace by signing up on the developer portal.
- What is the difference between free and paid apps?+
For more information refer to the types of apps session that was conducted during the Developer Summit 2022.
- What are the criteria that the apps need to adhere to?+
The apps on the Freshworks Marketplace are made publicly available after a thorough review process by our team of experts. For a successful listing, ensure that the application adheres to the respective product standards:
- Freshdesk App guidelines
- Freshservice App guidelines
- Freshsales Suite App guidelines
- Which apps are subject to the Freshworks approval process?+
All the publicly listed free and paid apps on the Freshworks Marketplace need to go through the Freshworks review and approval process. Custom apps do not require approval. Refer to our article on publishing apps with confidence to know more.
- Why is the approval process in place?+
The Freshworks app review and approval process is in place to ensure all the public apps (aka Marketplace Apps ) built by the developers meet Freshworks standard, before getting listed. Follow the app submission process to list an app on the marketplace.
- What should I expect after I submit the app?+
Refer to this Post submission section to know more.
- How long does the approval process ideally take?+
The app review process ideally takes about a week or maybe a bit longer based on any comments that need to be addressed by the app developer.
- Post the approval process, how do I list my app?+
Once the approval process is complete, the app review team will publish your app on the marketplace.
- What are the payment models for paid apps?+
We currently follow a 80:20 revenue sharing model between developers/developer partners and Freshworks for paid apps.
- How does app billing work?+
For paid apps, we follow a monthly payment cycle per the revenue share model. The overall pricing of an app can be structured in two ways, per account and agent. Based on the pricing set up we follow a monthly payment cycle per the revenue share model.
- What are the terms of service?+
Refer to the terms of service to know more.
- What are the terms that developers must adhere to?+
Refer to the App Marketplace section under terms of service to know more.
- What happens when apps don't adhere to the terms?+
Refer to the Cancellation and termination section under terms of service to know more.
- How does Freshworks communicate violations?+
Refer to the Cancellation and termination section under terms of service to know more.
Unless legally prohibited from doing so, Freshworks will use commercially viable efforts to contact the developer through email before communicating any foregoing actions. If there is a possibility to rectify any breach or violation, developers would also be notified through email to fix the violation within 15 days from the day of the notifiction from the Freshworks review team (unless a shorter cure period is required by Freshworks to mitigate imminent and material damage to Developer, Freshworks, the Developer Portal, or the App Marketplace).
- If my app is removed, will current users be able to access the app?+
Refer to the Effect of Termination and Wind-Down Period section under terms of service to know more.
- What are the privacy and security practices I need to adhere to get my app approved?+
Refer to the “2.11 Privacy and Security of App” and “4. CONFIDENTIALITY” section under terms of service to know more.
- How do I contact Developer Partner Support?+
For any support please email: paid-apps@community.freshworks.dev.
- How do I contact Developer Support?+
For any support-related queries or questions, post on the Freshworks Developer Community.
- Who do I contact if I have any payment-related questions?+
For any payment-related questions, drop an email to: paid-apps@community.freshworks.dev.
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