Freshworks Developer Docs | Use data method

Data method is an interface that the developer platform provides to enable your app to retrieve product data (in the form of JSON payloads).

When an app is initialized successfully, the parent app (Freshservice) passes a client reference to your app. Your app can use this reference and the developer platform’s data method to retrieve the different objects on the Freshservice UI, as payloads.

To enable your app to retrieve product data, in the app.js file,

Subscribe to the app.initialized event, through an event listener. When the app is initialized, the parent application passes a client reference to the app.
After app initialization, use the data method - client.data.get(<objectName>) - to retrieve the specified object (<objectName>) from the product UI.

As part of the app logic, your app can process the retrieved payload to derive meaningful results.

This section,

Lists all the objects that can be retrieved by using the data method.
Describes all the attributes of the retrieved object.

Data objects accessible from all pages

These objects are available in all pages of the product UI. Irrespective of the page on which the app is deployed, when you use the data method -client.data.get(<objectName>)- and retrieve these objects, the corresponding payload is retrieved.

An app can retrieve the following objects irrespective of where the app is deployed:

loggedInUser

Use the sample code shown on the right pane > Sample code tab, to retrieve information on the agent logged into the Freshservice.

Attributes of the loggedInUser object

availableboolean
If the agent is in a group that has enabled Automatic Ticket Assignment, this attribute will be set to 'true' if the agent is accepting new tickets.
created_atstring
Contact creation timestamp.
group_idsarray of strings
Group IDs associated with the agent.
idinteger
User ID of the agent.
occasionalboolean
Specifies whether the agent is an occasional agent or a full-time agent .
Possible values: true, false
signaturestring
Signature of the agent in HTML format.
updated_atstring
Agent updated timestamp.

Sample code

Sample payload

client.data.get("loggedInUser").then (
  function(data) {
    // success operation
    // "data" is {loggedInUser: {agent: {…}}}
  },
  function(error) {
    // failure operation
  }
);

domainName

Use the sample code shown on the right pane > Sample code tab, to retrieve the domain name of the business account that uses Freshservice and a product context that can be used in the app logic.

Attributes of the domainName object

domainNamestring
Domain of the company. Email addresses of the contacts that contain this domain will be associated with that company automatically.

Sample code

client.data.get("domainName").then (
  function(data) {
    // success operation
    // "data" is {"domainName":"sample.freshservice.com"}
  },
  function(error) {
    // failure operation
  }
);

Ticket details page

An app deployed on the Ticket details page can use the client.data.get(<objectName>) data method and retrieve the following objects:

ticket

Use the sample code shown on the right pane > Sample code tab, to retrieve information of a ticket.

Attributes of the ticket object

idinteger
Identifier of the ticket object, auto-generated when a ticket is created in the Freshworks system.
created_atstring
Timestamp of when the ticket is created in the Freshworks system, specified in the UTC format.
updated_atstring
Timestamp of when the ticket details are last updated in the Freshworks system, specified in the UTC format.
integerstring
Identifier of the Freshservice account, auto-generated when the account is configured for an organization.
approval_statusinteger
The user who created a service request ticket in the Freshservice system can request approval for the service item from another stakeholder. approval_status identifies the approval status of a service request ticket.
Possible values:
0: The user has requested approval for the service item.
1: The stakeholder has approved the request.
3: The approval granted previously for the request has been canceled.
2: The stakeholder has rejected the request.
4: The user has not requested approval for the service item.
5: A team member delegated by the stakeholder has approved the request.
For incident tickets created in the Freshservice system, the value of this attribute is null.
approval_status_namestring
Approval status of the ticket associated with a service request.
Possible values: Requested, Approved, Rejected, Not requested
assoc_asset_idinteger
Multiple assets can be associated with a ticket. assoc_asset_id is the identifier of the asset that was first associated with the ticket.
assoc_change_cause_idinteger
Attribute to be deprecated soon.
An incident ticket created in the Freshservice system can have multiple changes associated with it. assoc_change_cause_id identifies the change that initiated the ticket.
For service request tickets created in the Freshservice system, the value of this attribute is null.
assoc_change_causes_idsarray of integers
Identifiers of all changes that initiated the ticket, specified as an array.
assoc_change_idinteger
Attribute to be deprecated soon.
An incident ticket created in the Freshservice system can have multiple changes associated with it. assoc_change_id identifies the change initiated due to the ticket.
For service request tickets created in the Freshservice system, the value of this attribute is null.
assoc_changes_idsarray of integers
Identifiers of all changes initiated due to the ticket, specified as an array.
assoc_problem_idinteger
Identifier of the problem associated with the ticket.
categorystring
Category to which the ticket created is associated.
Tickets can be associated with different categories in Freshservice, which helps classify, track, and prioritize tickets.
cc_emailobject
Details of the email addresses associated with the ticket.
custom_fieldobject
To obtain additional ticket information, custom fields could be configured in the Freshworks system.
The custom_field attribute contains the custom field names and corresponding values, as a valid JSON object of key (custom field name)-value (custom field’s value) pairs.
deletedboolean
Specifies whether the ticket is deleted from the Freshworks system.
Possible values: true, false
department_id_valueinteger
Identifier of the department to which the ticket created is associated.
department_namestring
Name of the department to which the ticket created is associated.
descriptionstring
Summary of the issue raised in the ticket, in plain text format.
description_htmlstring
Summary of the issue raised in the ticket, in HTML format.
display_idinteger
Identifier of the display preferences set for the ticket fields.
due_bystring
Timestamp indicating when the ticket is due to be resolved, specified in the UTC format.
email_config_idstring
Identifier of the customized email address, which is configured to automatically create a new ticket from the email received to the support email.
fr_escalatedboolean
Specifies whether the ticket has been escalated for delay in sending the first response.
Possible values: true, false
frDueBystring
Timestamp indicating when the first response is due for the ticket, specified in the UTC format.
group_idstring
Identifier of the group associated with the ticket.
impactinteger
Identifier of the group associated with the ticket.
An agent who creates a ticket in the Freshservice system can assign an impact status to the ticket created. impact identifies the impact assigned to the ticket.
Possible values:
1: Low impact
2: Medium impact
3: High impact
impact_namestring
Impact assigned to the ticket by an agent.
Possible values: Low, Medium, High
import_idstring
Tickets can be imported into the Freshservice system. The import_id attribute is the identifier of the ticket in the source instance.
isescalatedboolean
Specifies whether the ticket has been escalated for any reason.
Possible values: true, false,
item_categorystring
Category item associated with the ticket.
owner_idinteger
Identifier of the agent to whom the ticket is assigned.
priorityinteger
Identifies the priority assigned to the ticket.
Possible values:
1: Low priority
2: Medium priority
3: High priority
4: Urgent priority
priority_namestring
Priority assigned to the ticket.
Possible values: Low, Medium, High, Urgent
requester_idinteger
Identifier of the requester who created the ticket.
requester_namestring
Name of the requester who created the ticket.
requester_status_namestring
Status of the ticket displayed to the requester in the support portal.
responder_idstring
Identifier of the agent to whom the ticket has been assigned.
responder_namestring
Name of the agent to whom the ticket has been assigned.
sourceinteger
Identifier of the channel through which the ticket was created. The default channels and the corresponding values are,
1: Email
2: Portal
3: Phone
4: Chat
5: Feedback Widget
6: Yammer
7: AWS CloudWatch
8: Pagerduty
9: Walk-up
10: Slack
In addition to the default sources defined, new channels can be added.
source_namestring
Channel through which the ticket was created.
spamboolean
Specifies whether the ticket has been marked as spam.
Possible values: true, false
statusinteger
Status of the ticket in the Freshservice system.
Possible values:
2: Open
3: Pending
4: Resolved
5: Closed
status_namestring
Status of the ticket.
sub_categorystring
Sub-category associated with the ticket.
subjectstring
Subject of the ticket created in the Freshworks system.
tagsarray of strings
Keywords associated with the ticket, specified as an array.
ticket_typestring
Type of issue the ticket is addressing.
For more information, see what is a ticket type.
Possible values: Incident, Service Request, Major Incident, Case, Query, Issue, Request, Alert
urgencyinteger
Identifier of the urgency assigned to the ticket.
Possible values:
1: Low
2: Medium
3: High
urgency_namestring
Urgency assigned to the ticket.

Sample code

Sample payload

client.data.get("ticket").then (
  function(data) {
    // success output
    // data is {ticket: {"subject": "What’s wrong with ..",..}}
  },
  function(error) {
    // failure operation
  }
);

requester

Use the sample code shown on the right pane > Sample code tab, to retrieve information of a requester/contact.

Attributes of the requester object

activeboolean
Set to 'true' if the user has been verified.
addressstring
Address of the user.
created_atstring
User creation timestamp.
custom_fieldobject
Key value pairs containing the names and values of the custom fields.
deletedboolean
Set to 'true' if the user has been deleted.
descriptionstring
A short description of the user.
emailstring
Primary email address of the user. If you want to associate additional email(s) with this user, use the other_emails attribute.
external_idinteger
ID of the user in an external system.
helpdesk_agentboolean
Set to 'true' if the user is an agent.
idinteger
ID of the user.
job_titlestring
Job title of the user.
languagestring
Language of the user.
mobileinteger
Mobile number of the user.
namestring
Name of the user.
phoneinteger
Telephone number of the user.
time_zonestring
Time zone in which the user resides.
updated_atstring
User updated timestamp.

Sample code

Sample payload

client.data.get("requester").then (
  function(data) {
    // success output
    // data is {requester: {"active": "true"}}
  },
  function(error) {
    // failure operation
  }
);

agent

Use the sample code shown on the right pane > Sample code tab, to retrieve information of an agent.

Attributes of the agent object

activeboolean
Set to 'true' if the user has been verified.
addressstring
Address of the user.
created_atstring
User creation timestamp.
deletedboolean
Set to 'true' if the user has been deleted.
descriptionstring
A short description of the user.
emailstring
Primary email address of the user.
If you want to associate additional email(s) with this user, use the other_emails attribute.
external_idinteger
ID of the user in an external system.
helpdesk_agentboolean
Set to 'true' if the user is an agent.
idinteger
ID of the user.
job_titlestring
Job title of the user.
languagestring
Language of the user.
mobileinteger
Mobile number of the user.
namestring
Name of the user.
phoneinteger
Telephone number of the user.
time_zonestring
Time zone in which the user resides.
updated_atstring
User updated timestamp.

department

Use the sample code shown on the right pane > Sample code tab, to retrieve information of the department.

Attributes of the department object

created_atstring
Department created timestamp.
custom_fieldobject
Key value pairs containing names and values of custom fields.
descriptionstring
A short description of the department.
idinteger
ID of the department.
namestring
Name of the department.
updated_atstring
Department updated timestamp.

group

Use the sample code shown on the right pane > Sample code tab, to retrieve information of the group.

Attributes of the group object

agent_idsarray of integers
Array of agent IDs separated by commas.
idinteger
ID of the group.
namestring
Name of the group.

associatedProblem

Use the sample code shown on the right pane > Sample code tab, to retrieve information on the problem associated with the group.

Attributes of the associatedProblem object

categorystring
Problem category.
created_atstring
Problem creation timestamp.
due_bystring
Timestamp indicating when the problem is due to be resolved.
group_idinteger
ID of the group to which the problem is assigned.
idinteger
ID of the problem.
impactinteger
Impact of the problem.
item_categorystring
Item category of the problem.
known_errorboolean
Set to 'true' if the problem is a known error.
owner_idinteger
ID of the agent to whom the problem is assigned.
priorityinteger
Priority of the problem.
requester_idinteger
User ID of the requester.
statusinteger
Status of the problem.
sub_categorystring
Sub-category of the problem.
subjectstring
Subject of the problem.
updated_atstring
Problem updated timestamp.

Sample code

Sample payload

client.data.get("associatedProblem").then (
  function(data) {
    // success output
    // data is {associatedProblem: {…}}
  },
  function(error) {
    // failure operation
  }
);

associatedChanges

Use the sample code shown on the right pane > Sample code tab, to retrieve information on the change associated with the group.

Attributes of the associatedChanges object

idinteger
Identifier of the change initiated by the ticket.
created_atstring
Timestamp of when the change is created in the Freshservice system, specified in the UTC format.
updated_atstring
Timestamp of when the change details are last updated, specified in the UTC format.
approval_statusinteger
The user who created a change in the Freshservice system can request approval for the change from another stakeholder. approval_status identifies the a pproval status of a change associated with the ticket.
Possible values:
0: The user has requested approval for the change.
1: The stakeholder has approved the change.
2: The stakeholder has rejected the change.
3: The approval granted previously for the request has been canceled.
4: The user has not requested approval for the change.
5: A team member delegated by the stakeholder has approved the request.
categorystring
Category to which the change associated with the ticket belongs.
change_typeinteger
Type of change that was initiated by the ticket. change_type identifies the type of change associated with the ticket.
Possible values:
1: Minor change
2: Standard change
3: Major change
4: Emergency
group_idinteger
Identifier of the group to which the agent/requester associated with the ticket belongs.
impactinteger
A change created in the Freshservice system can have an impact status assigned. impact identifies the impact assigned to the change associated with the ticket.
Possible values:
1: Low impact
2: Medium impact
3: High impact
item_categorystring
Category item for the change associated with the ticket.
owner_idinteger
Identifier of the agent to whom the change is assigned.
planned_start_datestring
Proposed date and time for the assigned agent to initiate the change associated with the ticket.
planned_end_datestring
Proposed date and time for the assigned agent to conclude the change associated with the change.
priorityinteger
Identifier of the priority assigned to the change associated with the ticket.
Possible values:
1: Low priority
2: Medium priority
3: High priority
4: Urgent
requester_idinteger
Identifier of the requester who initiated the change request.
riskinteger
Identifier of the risk value assigned to the change associated with the ticket.
Possible values:
1: Low risk
2: Medium risk
3: High risk
4: Very High risk
statusinteger
Identifies the status of the change associated with the ticket.
Possible values:
1: Open
2: Planning
3: Awaiting approval
4: Pending release
5: Pending review
4: Closed
sub_categorystring
Subcategory of the change associated with the ticket.
subjectstring
Subject of the change associated with the ticket.

Sample code

Sample payload

client.data.get("associatedChanges").then (
  function(data) {
    // success output
    // data is {associatedChanges: {…}}
  },
  function(error) {
    // failure operation
  }
);

associatedTasks

Use the sample code shown on the right pane > Sample code tab, to retrieve information on the task associated with the group.

Attributes of the associatedTasks object

closed_atstring
Task closed at timestamp.
created_atstring
Task creation timestamp.
deletedboolean
Set to 'true' if the task is deleted.
descriptionstring
Description of the task.
due_datestring
Due date of the task.
group_idinteger
ID of the group assigned to the task.
owner_idinteger
User ID of the assigned agent.

Sample code

Sample payload

client.data.get("associatedTasks").then (
  function(data) {
    // success output
    // data is {associatedTasks: {…}}
  },
  function(error) {
    // failure operation
  }
);

recentChildTickets

Use the sample code shown on the right pane > Sample code tab, to retrieve information on the recent child tickets.

Attributes of the recentChildTickets object

categorystring
Ticket category.
cc_emailarray of strings
Email address added in the 'cc' field of the incoming ticket email.
created_atstring
Ticket creation timestamp.
deletedboolean
Set as 'true' if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except the "deleted" filter.
due_bystring
Timestamp indicating when the ticket is due to be resolved.
frDuebystring
Timestamp indicating when the first response is due.
group_idinteger
ID of the group to which the ticket is assigned.
idinteger
ID of the ticket.
isescalatedboolean
Set to 'true' if an escalation was sent.
item_categorystring
Item category of the ticket.
responder_idinteger
ID of the agent to whom the ticket is assigned.
priorityinteger
Priority of the ticket.
requester_idinteger
User ID of the requester.
sourceinteger
The channel through which the ticket was created.
statusinteger
Status of the ticket.
sub_categorystring
Sub-category of the ticket.
subjectstring
Subject of the ticket.
ticket_typeinteger
Type property field as defined in the parent ticket fields.
updated_atstring
Ticket updated timestamp.

Sample code

Sample payload

client.data.get("recentChildTickets").then (
    function(data) {
      // success output
      // data is {recentChildTickets: {…}}
    },
    function(error) {
      // failure operation
    }
    );

requesterAssets

Use the sample code shown on the right pane > Sample code tab, to retrieve information on the assets associated with the requester.

Sample code

Sample payload

client.data.get("requesterAssets").then (
  function(data) {
    // success output
    // data is {requesterAssets: {…}}
  },
  function(error) {
    // failure operation
  }
);

ticketAssets

Use the sample code shown on the right pane > Sample code tab, to retrieve information on the assets associated with the tickets.

Attributes of the ticketAssets object

agent_idinteger
ID of the associated agent.
created_atstring
Asset creation timestamp.
idinteger
ID of the item.
impactinteger
Impact of the item.
namestring
Name of the item.
updated_atstring
Asset updated timestamp.
user_idinteger
ID of the item user.

Contact details page

An app deployed on the Contact details page can use the client.data.get(<objectName>) data method and retrieve the following objects:

requester

Use the sample code shown on the right pane > Sample code tab, to retrieve information of a requester.

Attributes of the requester object

activeboolean
Set to 'true' if the user has been verified.
addressstring
Address of the user.
created_atstring
User creation timestamp.
custom_fieldobject
Key value pairs containing the names and values of the custom fields.
deletedboolean
Set to 'true' if the user has been deleted.
descriptionstring
A short description of the user.
emailstring
Primary email address of the user.
external_idinteger
ID of the user in an external system.
helpdesk_agentboolean
Set to 'true' if the user is an agent.
idinteger
ID of the user.
job_titlestring
Job title of the user.
languagestring
Language of the user.
mobileinteger
Mobile number of the user.
namestring
Name of the user.
phoneinteger
Telephone number of the user.
time_zonestring
Time zone in which the user resides.
updated_atstring
User updated timestamp.

department

Use the sample code shown on the right pane > Sample code tab, to retrieve information of the department.

Attributes of the department object

created_atstring
Department created timestamp.
custom_fieldobject
Key value pairs containing names and values of custom fields.
descriptionstring
A short description of the department.
idinteger
ID of the department.
namestring
Name of the department.
updated_atstring
Department updated timestamp.

Change details page

An app deployed on the Change details page can use the client.data.get(<objectName>) data method and retrieve the following objects:

change

Use the sample code shown on the right pane > Sample code tab, to retrieve information of the change.

Attributes of the change object

attachmentsarray of objects
Change attachments.
cc_emailobject of arrays
Email address added in the 'cc' field of the change.
change_typestring
This field categorizes the change according to the different kinds of issues your support team deals with.
created_atstring
Change creation timestamp.
custom_fieldobject
Key value pairs containing the names and values of custom fields.
department_idinteger
ID of the department to which this change belongs.
descriptionstring
Content of the change in plain text.
email_config_idinteger
ID of email config which is used for this change.
group_idinteger
ID of the group to which the change has been assigned.
idinteger
ID of the change.
owner_idinteger
ID of the agent to whom the change has been assigned.
priorityinteger
Change priority value.
Possible values:
1: Low priority
2: Medium priority
3: High priority
4: Urgent
priority_namestring
Change priority text.
requester_idinteger
User ID of the requester. For existing contacts, the requester_id can be passed instead of the requester's email.
statusinteger
Change status value.
Possible values:
1: Open
2: Planning
3: Awaiting Approval
4: Pending Release
5: Pending Review
6: Closed
status_namestring
Change status text.
subjectstring
Subject of the change.
updated_atstring
Change updated timestamp.

Sample code

Sample payload

client.data.get("change").then (
  function(data) {
    // success output
    // data is {change: {"subject": "Getting ES3 back..",..}}
  },
  function(error) {
    // failure operation
  }
);

requester

Use the sample code shown on the right pane > Sample code tab, to retrieve information of a requester.

Attributes of the requester object

activeboolean
Set to 'true' if the user has been verified.
addressstring
Address of the user.
created_atstring
User creation timestamp.
custom_fieldobject
Key value pairs containing the names and values of the custom fields.
deletedboolean
Set to 'true' if the user has been deleted.
descriptionstring
A short description of the user.
emailstring
Primary email address of the user. If you want to associate additional email(s) with this user, use the other_emails attribute.
external_idinteger
ID of the user in an external system.
helpdesk_agentboolean
Set to 'true' if the user is an agent.
idinteger
ID of the user.
job_titlestring
Job title of the user.
languagestring
Language of the user.
mobileinteger
Mobile number of the user.
namestring
Name of the user.
phoneinteger
Telephone number of the user.
time_zonestring
Time zone in which the user resides.
updated_atstring
User updated timestamp.

Sample code

Sample payload

client.data.get("requester").then (
  function(data) {
    // success output
    // data is {requester: {"active": "true"}}
  },
  function(error) {
    // failure operation
  }
);

agent

Use the sample code shown on the right pane > Sample code tab, to retrieve information of an agent.

Attributes of the agent object

activeboolean
Set to 'true' if the user has been verified.
addressstring
Address of the user.
created_atstring
User creation timestamp.
deletedboolean
Set to 'true' if the user has been deleted.
descriptionstring
A short description of the user.
emailstring
Primary email address of the user.
If you want to associate additional email(s) with this user, use the other_emails attribute.
external_idinteger
ID of the user in an external system.
helpdesk_agentboolean
Set to 'true' if the user is an agent.
idinteger
ID of the user.
job_titlestring
Job title of the user.
languagestring
Language of the user.
mobileinteger
Mobile number of the user.
namestring
Name of the user.
phoneinteger
Telephone number of the user.
time_zonestring
Time zone in which the user resides.
updated_atstring
User updated timestamp.

group

Use the sample code shown on the right pane > Sample code tab, to retrieve information of the group.

Attributes of the group object

agent_idsarray of integers
Array of agent IDs separated by commas.
idinteger
ID of the group.
namestring
Name of the group.

backoutPlan

Use the sample code shown on the right pane > Sample code tab, to retrieve description of the backout plan.

Attributes of the backoutPlan object

backoutPlanstring
Description of the backout plan.

Sample code

client.data.get("backoutPlan").then (
  function(data) {
    // success output
    // "data" is {"backoutPlan":"description of the backout plan"}
  },
  function(error) {
    // failure operation
  }
);

changeImpact

Use the sample code shown on the right pane > Sample code tab, to retrieve description of the change impact.

Attributes of the changeImpact object

changeImpactstring
Description of the change impact.

Sample code

client.data.get("changeImpact").then (
  function(data) {
    // success output
    // "data" is {"changeImpact":"description of the change impact"}
  },
  function(error) {
    // failure operation
  }
);

changePlan

Use the sample code shown on the right pane > Sample code tab, to retrieve description of the change plan.

Attributes of the changePlan object

changePlanstring
Description of the change plan.

Sample code

client.data.get("changePlan").then (
  function(data) {
    // success output
    // "data" is {"changePlan":"description of the change plan"}
  },
  function(error) {
    // failure operation
  }
);

changeReason

Use the sample code shown on the right pane > Sample code tab, to retrieve description of the change reason.

Attributes of the changeReason object

changeReasonstring
Description of the change reason.

Sample code

client.data.get("changeReason").then (
  function(data) {
    // success output
    // "data" is {"changeReason":"description of the change reason"}
  },
  function(error) {
    // failure operation
  }
);

Asset details page

An app deployed on the Asset details page can use the client.data.get(<objectName>) data method and retrieve the following object:

asset

Use the sample code shown on the right pane > Sample code tab, to retrieve information of the asset.

Attributes of the asset object

agent_idinteger
ID of the associated agent (managed by).
agent_namestring
Name of the associated agent (managed by).
asset_tagstring
Asset tag of the asset.
assigned_onstring
Date at which the asset is assigned.
business_impactstring
Name of the impact.
Possible values:
1: Low
2: Medium
3: High
ci_type_idinteger
ID of the asset type.
ci_type_namestring
Name of the asset type.
department_idinteger
ID of the associated department.
department_namestring
Name of the associated department.
descriptionstring
Description of the asset.
display_idinteger
Display ID of the asset.
group_idinteger
ID of the associated agent group (managed by group).
impactinteger
ID of the impact.
idinteger
ID of the asset.
location_idinteger
ID of the associated location.
location_namestring
Name of the location associated to the asset.
namestring
Name of the asset.
product_namestring
Name of the product associated to the asset.
state_namestring
Name of the state associated to the asset.
usage_typeinteger
Usage type of the asset.
Possible values:
1: Permanent
2: Loaner
used_bystring
Name of the associated user (used by).
user_idinteger
ID of the associated user (used by).
vendor_namestring
Name of the vendor associated to the asset.

Sample code

Sample payload

client.data.get("asset").then (
  function(data) {
    // success output
    // data is {asset: {"subject": "What’s wrong with ..",..}}
  },
  function(error) {
    // failure operation
  }
);

Tutorials

Sample apps

Guides

Blogs

Assist catalog

Events

Use data method

Data objects accessible from all pages

loggedInUser

domainName

Ticket details page

ticket

requester

agent

department

group

associatedProblem

associatedChanges

associatedTasks

recentChildTickets

requesterAssets

ticketAssets

Contact details page

requester

department

Change details page

change

requester

agent

group

backoutPlan

changeImpact

changePlan

changeReason

Asset details page

asset

Tutorials

Sample apps

Guides

Blogs

Assist catalog

Events

Use data methodOn this page

Data objects accessible from all pages

loggedInUser

domainName

Ticket details page

ticket

requester

agent

department

group

associatedProblem

associatedChanges

associatedTasks

recentChildTickets

requesterAssets

ticketAssets

Contact details page

requester

department

Change details page

change

requester

agent

group

backoutPlan

changeImpact

changePlan

changeReason

Asset details page

asset

Use data method