Configure onTimeEntryCreate, onTimeEntryUpdate, and onTimeEntryDelete

When time logs are entered for a ticket in the Freshworks product (on which the app is deployed), the onTimeEntryCreate event is triggered.

Subscribe to the onTimeEntryCreate event and register the callback by using the following sample manifest.json content.

"events": {
  "onTimeEntryCreate": {
      "handler": "onTimeEntryCreateCallback"
  }
}

Define the corresponding callback by using the following sample server.js content:

exports = {
  onTimeEntryCreateCallback: function(payload) {
    console.log("Logging arguments from onTimeEntryCreate event: " + JSON.stringify(payload));
    console.log("Time Entry Note- ", payload.data.time_entry.note, "\n Agent Name - ", payload.data.actor.name);
  }
}

The onTimeEntryUpdate event is triggered when,

• The agent name associated with the time log is modified.
• The billability status is modified.
• A time log note is added or modified.
• A time entry is manually added to the time log or an existing entry is modified.
• The auto-timer is started or stopped.

Subscribe to the onTimeEntryUpdate event and register the callback by using the following sample manifest.json content.

"events": {
  "onTimeEntryUpdate": {
    "handler": "onTimeEntryUpdateCallback"
  }
}

Define the corresponding callback by using the following sample server.js content:

exports = {
  onTimeEntryUpdateCallback: function(payload) {
    console.log("Logging arguments from onTimeEntryUpdate event: " + JSON.stringify(payload));
  }
}

When a time entry is deleted, the onTimeEntryDelete event is invoked and the registered callback method is executed.

Subscribe to the onTimeEntryDelete event and register the callback by using the following sample manifest.json content.

"events": {
  "onTimeEntryDelete": {
    "handler": "onTimeEntryDeleteCallback"
  }
}

Define the corresponding callback by using the following sample server.js content:

exports = {
  onTimeEntryDeleteCallback: function(payload) {
    console.log("Logging arguments from onTimeEntryDelete event: " + JSON.stringify(payload));
  }
}