App submission process

To publish any app to our Marketplace, you can submit the app under one of the following app types. App types determine how an app is available for consumption to app users - publicly displayed, private only to a Freshsales Suite customer, listed in an external website, and so on.

  • Freshworks App: These apps extend the functionalities of Freshsales Suite and are built using the Freshworks CLI. A Freshworks app is installed from the Freshworks Marketplace. A Freshworks paid app enables you to generate revenue whenever a customer installs your app from the Freshworks Marketplace. For more information, refer to the CHARGES, PAYMENT OF REVENUE SHARE AND RELATED TERMS section in Terms of Use. For information on how to submit a Freshworks app or Freshworks paid app, see Freshworks Apps.

  • Custom App:These apps address specific customer requirements and are available only to that customer. A custom app is not subject to review; it is available for installation as soon as it is submitted and published. The app submission process for Custom apps includes provisions to test multiple versions of an app in a production environment. After testing, you can choose to publish the most appropriate app version to app users. For information on how to test the app versions and submit a Custom app, see Custom Apps.

  • External App: These apps use the Freshsales Suite methods and integrate the Freshsales Suite functionalities with a third-party product. An External App is listed in the Freshworks Marketplace but is installed from the third-party’s URL. For information on how to submit an External app, see External Apps.