Build an AI Actions App using fw-ai-actions-app

Optional step — Build AI Actions App:In the Get started workflow, this step is optional. Skip it if your application does not require Agent Studio AI Actions or external integrations. You can return to this topic later as your requirements evolve.

Use the fw-ai-actions-app skill to build and configure AI Actions, the functional building blocks that power the Freshworks AI Agent Studios. This skill provides the templates required to connect your app to external services, such as Slack or Google, and exposes those capabilities to the AI Agent Studios for use in intelligent, automated workflows.

The fw-ai-actions-app skill assists you in generating app structures and implementing core features. It ensures your project adheres strictly to Freshworks Platform 3.0+ standards by enforcing modern architecture and preventing legacy patterns.

To generate an app, run the /fw-ai-actions-app command in your AI assistant chat window and provide a descriptive prompt or use case.

Example:

/fw-ai-actions-app build the Calendly AI Actions app from scratch as a Global app, which would work for Freshdesk, FreshChat, and CRM products using the chat_conversation and support_ticket modules and can get Scheduled Events, Cancel Scheduled Event, and can Retrieve the profile information of the authenticated Calendly user.

You can also use a Product Requirement Document (PRD) to guide the assistant. To do so, place your PRD (in Markdown format) in the project folder and run this command in the chat window:

/fw-ai-actions-app use @<filename>.md to generate the app

Here is a typical example of a PRD