In this tutorial

You will learn

  1. How to build apps on Freshworks Using Modules
  2. The new concepts that ship with platform version 3.0

You will need

  1. The latest Freshworks CLI installed.
  2. The trial accounts for Freshdesk and Freshservice.

You will build

A URL shortener using Bitly. Towards the end of this tutorial you will be confident to expand the app to other accounts such as Freshsales.


  1. It might be beneficial if you have prior knowledge of building Freshworks apps
  2. Some exploration of the product accounts you’re subscribed to.
  3. We will also use Vue petite, We're simplifying our codebase to focus on modular approach of Freshworks over HTML, CSS, and JS.