The Freshworks CLI helps your run apps locally. The global apps are meant to be built once and yet platform to run multiple products.
- The app can be published for both Freshservice and Freshdesk products.
- The same index.html will render in ticket sidebar if the app is installed in Freshservice or Freshdesk or both. (Notice he paths declared in the manifest.json)
- The installation parameter will only appear to a Freshdesk user if only support_desk module is declared in iparams.json. (Notice the “modules” property in iparams.json)